Return Policy

TO RETURN OR EXCHANGE AN ITEM

Email sales@janitorialexpress.co.uk.co.uk  together with your order number and reason for return or exchange. Carriage costs are the responsibility of the customer. Package the items securely together with the original packing materials

Ship to :
Janitorial Express
3 Brewery Road
London
N7 9QJ

It is the customers responsibility to insure the package for return. We cannot be held responsible for items that are shipped back to us, until we have signed for them on receipt.

Procedure for Returning goods.
If you wish to cancel prior to dispatch you will need to telephone with your name address and product order number, you will then obtain a returns reference number, NB goods maybe refused if you do not obtain a returns reference number.  If the product has already been dispatched you must still telephone indicating your intention to return the product. You must then send your goods to the address above.
All goods must be in the same condition that you received them and in their original packaging. When we have received the returned goods the full price of the goods will be refunded to your account as soon as possible and no later than [30 days] of your order.

Delivery Charge upon Cancellation
You are responsible for the price of delivery and the company will only refund delivery prices in exceptional circumstances or if the goods are defective