Delivery and Returns
In the interest of staff and customer safety we have taken the decision to close our trade counter. We are still offering the option to click and collect from our warehouse. We have taken measures to ensure this is a safe process.
Next Day Delivery
Next day delivery is offered to all London postcodes.
All addresses outside of this area are offered delivery in 3 business days.
No deliveries are made on weekends.
Cancellation of Order
Goods can be cancelled under any of the three circumstances detailed below.
- Prior to dispatch
You may cancel your order prior to dispatch and a full refund of the product price will be given.
- Returns and Exchanges
If you wish to return or exchange an item, there will a 7 day cooling off period, please return unused and in its original packaging.
- Defective Goods
In the rare instance your goods are defective your statutory rights are not affected in any way by this agreement. You should notify us of any defects immediately and we will refund or replace the item within 30 days of receipt of goods.
To Return or Exchange an Item
Email firstname.lastname@example.org together with your order number and reason for return or exchange. Carriage costs are the responsibility of the customer. Package the items securely together with the original packing materials.
All orders under £60 nett will be charged £8.95 for delivery and orders under £30 will be charged £12.50. Any Orders over £60 will be offered free delivery.
64 Brewery Road
It is the customers responsibility to insure the package for return. We cannot be held responsible for items that are shipped back to us, until we have signed for them on receipt.
Procedure for Returning goods
If you wish to cancel prior to dispatch you will need to telephone with your name address and product order number. If the product has already been dispatched you must still telephone indicating your intention to return the product. You must then send your goods to the address above.
All goods must be in the same condition that you received them and in their original packaging. When we have received the returned goods the full price of the goods will be refunded to your account as soon as possible and no later than 30 days of receipt of your goods.
Delivery Charge upon Cancellation
You are responsible for the price of delivery and the company will only refund delivery prices in exceptional circumstances or if the goods are defective
Cancellation by us
We reserve the right to cancel your contract in any one of the following instances;
- We have insufficient stock to send your goods and no suitable replacement can be found
- We do not deliver to your area
- One or more items requested by you were listed with an incorrect price or description.